Your Garage Door, Our Commitment: Quality You Can Count On
At Olympic Garage Door Repair in Westford, MA, we proudly stand behind our work with solid warranties and guarantees.
The Olympic Garage Door Repair Guarantee
At Olympic Garage Door Repair, we believe that a service is only as good as the trust it builds. Our warranty philosophy revolves around ensuring that you, our valued customer, receive the highest quality of service and products. We are committed to your satisfaction and stand behind our work, providing you with peace of mind. Our goal is to ensure that your garage door operates seamlessly for years to come, and we put our promise in writing.
🔧 Workmanship Warranty
Our workmanship warranty reflects our confidence in the skills of our highly trained technicians. We cover all labor associated with the installation and repair of your garage door for a full year from the date of service. If, during this period, you experience any issues due to our workmanship, we will rectify the problem at no additional cost to you. To make a claim under this warranty, simply contact our customer service team and have your service ticket or receipt ready.
🛡️ Parts Warranty
At Olympic Garage Door Repair, we offer two types of parts warranties: manufacturer warranties and company warranties. Manufacturer warranties are issued by the part manufacturers and vary in length, usually ranging from 1 to 5 years, depending on the part. Our company warranty on parts covers defects in materials and workmanship for a period of one year. This ensures that any garage door opener, spring, or panel that fails due to manufacturing issues can be replaced at no cost. Always keep your receipt handy to simplify the warranty claiming process.
✅ Satisfaction Guarantee
We want you to be completely satisfied with our services. If for any reason you are not happy with the work we performed, we invite you to reach out to us. We will work closely with you to address your concerns and make necessary adjustments. Our commitment is to ensure that every customer walks away completely satisfied with both their service and the support we provide.
📞 Ongoing Support
Questions after service? Our team is always available to provide support and answer any questions about your garage door.
What's Covered
Garage Door Panels
Coverage for defects in materials or workmanship for one year from the date of installation, ensuring your panels remain functional and visually appealing.
Garage Door Openers
Includes a one-year warranty on the installation and functionality of the opener, covering any defects that may arise during normal use.
Garage Door Springs
Our warranty covers any spring that fails due to manufacturing defects for a full year, giving you peace of mind with your garage door's performance.
Cables and Hardware
All cables and hardware installed by our technicians are covered for one year against defects, ensuring your garage door system operates smoothly.
Remote Controls
Includes a warranty period of one year for any remote control purchased through us, covering defects in materials or workmanship.
Labor and Installation
Our workmanship is guaranteed for one year, meaning any issues that arise from our installation will be promptly addressed without additional charge.
How to Make a Warranty Claim
Contact Us
Call our customer service or fill out our online form to initiate your warranty claim.
Provide Details
Have your service ticket or receipt handy and provide us with details regarding the issue you are experiencing.
Assessment Appointment
We will schedule an assessment appointment with one of our technicians to evaluate the problem.
Claim Resolution
Once the issue is confirmed to be covered under warranty, we will proceed with the necessary repairs or replacements at no cost.
Warranty Exclusions
For complete transparency, the following are not covered under our standard warranty:
- Normal Wear and Tear: Our warranties do not cover damages that arise from regular usage, such as worn-out springs or cables that have reached their natural life expectancy.
- Improper Maintenance: Failure to perform regular maintenance on your garage door can lead to issues that are not covered under warranty.
- Acts of Nature: Damages caused by severe weather conditions, accidents, or vandalism are not included in our warranties.
- Unauthorized Repairs: Any repairs or modifications made by an unauthorized technician void the warranty coverage.
Extended Warranty Options
For added peace of mind, Olympic Garage Door Repair offers extended warranty options that can be tailored to your needs. Our extended warranties cover parts and labor beyond the standard one-year period, ensuring that you remain protected against unexpected issues. Speak with our team today to learn about the best options for your garage door system.
Warranty FAQs
How do I know if my garage door is still under warranty?
You can check your warranty status by referring to your service receipt or contacting us. Our customer service team will be glad to assist you in verifying your coverage.
What if my garage door fails after the warranty period?
If your garage door fails after the warranty period, we offer competitive repair rates to quickly resolve any issues.
Can I transfer my warranty to a new owner?
Yes, warranties may be transferable to a new owner. Ensure that you notify us of the transfer to update our records.
What documentation do I need to provide for a claim?
For a warranty claim, you'll need your service receipt or ticket number, along with a brief description of the issue. This information helps us process your claim efficiently.